Privacy Policy

Last updated: March 2024

This Privacy Policy describes how SupAgent ("we," "us," or "our") collects, uses, and shares your personal information when you use our AI-driven agent integrated support solution, website, and related services (collectively, the "Services").

Information We Collect

Information You Provide to Us

  • Account information (name, email, password)
  • Business information (company name, role, industry)
  • Payment information
  • Customer support interactions
  • Custom AI agent configurations and training data
  • Integration settings and preferences

Information We Collect Automatically

  • Usage data and analytics
  • Device and browser information
  • Log data and performance metrics
  • AI agent interaction data
  • Integration usage statistics

How We Use Your Information

  • Provide, maintain, and improve our Services
  • Train and optimize AI agents
  • Process payments and transactions
  • Send administrative communications
  • Provide customer support
  • Analyze usage patterns and trends
  • Detect and prevent fraud or abuse
  • Comply with legal obligations

Information Sharing and Disclosure

We may share your information with:

  • Service providers and business partners
  • Integration platforms (e.g., Zapier, Make.com)
  • Legal authorities when required by law
  • During business transfers or acquisitions

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Regular security assessments
  • Access controls and authentication
  • Monitoring and logging of system activity
  • Employee training on data protection

Your Rights and Choices

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing
  • Export your data
  • Withdraw consent

International Data Transfers

We may transfer your information to countries other than your country of residence. We ensure appropriate safeguards are in place, including:

  • Standard contractual clauses
  • Data processing agreements
  • GDPR compliance measures

Children's Privacy

Our Services are not intended for children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

  • Email: privacy@supagent.ai
  • Address: [Your Company Address]